Delivery & returns

Orders are dispatched from our Redfern warehouse. Large or fragile items — projectors, screens, speakers — ship on tracked, insured freight services suited to the item; delivery timeframes and charges are shown at checkout before you pay.

Bulky-item freight to regional addresses may be quoted separately. If you are in Sydney, you are welcome to arrange pickup from our Redfern premises, or ask about delivery with installation.

Check your order on arrival. If anything arrives damaged or isn't what you ordered, contact us within 48 hours on 1300 575 040 or info@projectorservice.com.au and we'll arrange a replacement or repair at no cost to you.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.

For change-of-mind returns, contact us within 14 days of delivery — items must be unopened and in original packaging, and return freight is at the buyer's cost. Change-of-mind returns are at our discretion for special-order items.

Equipment we sell carries the manufacturer's Australian warranty, and our own workshop handles assessment and repair — you deal with us, not an offshore process. Our installation workmanship is separately covered by a 90-day warranty.