Privacy policy

We collect the information you provide when ordering, creating an account, or submitting an enquiry: name, contact details, delivery address, organisation details, and the content of your enquiry. Payments are processed by our payment providers — we do not store full card numbers.

To fulfil orders, provide quotes and services, respond to enquiries, and keep records we are legally required to keep. Enquiry emails are delivered to and stored in our business mailbox.

We do not sell personal information. We share it only with providers who need it to serve you — couriers for delivery, payment processors for transactions, and our e-commerce platform (BigCommerce) which hosts our store data.

Store data is held by our platform providers with industry-standard protections; access is limited to staff who need it. We retain transaction records as required by Australian tax law.

You can ask what personal information we hold about you, or ask us to correct or delete it, by contacting info@projectorservice.com.au. If you have a privacy concern, contact us first — you may also contact the Office of the Australian Information Commissioner (oaic.gov.au).